Cavorexi™ · Returns & Refunds
Return & Refund Policy
A clear process for eligible returns and approved refunds.
Orders are processed and dispatched within 7 business days after payment confirmation. Standard U.S. transit normally takes 10–15 business days after dispatch. Eligible return requests must be made within 30 calendar days after delivery. Approved refunds are normally processed within 5–10 business days.
Return window
Eligible return requests must be submitted within 30 calendar days after confirmed delivery. Requests received outside this window may be declined unless applicable law requires otherwise.
Return eligibility
To qualify, an item should be unused, unworn where applicable, clean, complete, and returned with original packaging, accessories, manuals, tags, and included components. It must be in a condition suitable for inspection and resale unless the return concerns a verified defect, damage, or incorrect item.
Non-returnable items
Personalized or customized goods, final-sale items clearly identified before purchase, gift cards, hygiene-sensitive goods once opened, consumables, and items damaged through misuse, improper care, unauthorized modification, ordinary wear, or use outside stated limitations may be ineligible, subject to applicable law.
Start a return
Email service@cavorexi.com with your name, order number, item, reason for return, and photographs when relevant. Wait for written eligibility confirmation and return instructions before sending anything.
Return address warning
The published business address is not automatically a return warehouse. Do not send merchandise there unless customer support specifically provides that address in written return instructions. Unauthorized returns can be delayed, refused, or lost.
Return shipping
Unless the item is confirmed defective, damaged on arrival, incorrect, or otherwise required by law, return-shipping costs are generally the customer’s responsibility. Use a trackable method and retain the shipping receipt.
Inspection and approval
Returned goods are inspected after receipt. We may request additional information where condition, completeness, identity, or eligibility cannot be verified. Approval or rejection will be communicated using available contact information.
Refund timing
After a refund is approved, we normally complete refund processing within 5–10 business days. Refunds are generally issued to the original payment method. Banks and payment providers may require additional posting time.
Damaged, defective, or incorrect items
Contact us promptly after delivery and provide clear photographs of the item, packaging, shipping label, and issue. Do not discard the item or packaging until instructions are provided. Available remedies depend on verification and applicable law.
Exchanges and cancellations
Direct exchanges are not guaranteed. When unavailable, an approved return and a separate new order may be required. Cancellation requests should be made immediately, but cannot be guaranteed after processing, packing, or carrier transfer begins.
Prepared for practical journeys.
For faster assistance, include your order number and the email address used at checkout.
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