Cavorexi™ · Helpful Answers
FAQ
Straightforward guidance for ordering, shipping, returns, and product use.
Orders are processed and dispatched within 7 business days after payment confirmation. Standard U.S. transit normally takes 10–15 business days after dispatch. Eligible return requests must be made within 30 calendar days after delivery. Approved refunds are normally processed within 5–10 business days.
How long does order processing take?
Orders are processed and dispatched within 7 business days after payment confirmation. Business days exclude weekends and applicable public holidays.
How long does standard U.S. shipping take?
Standard U.S. transit normally takes 10–15 business days after dispatch. This estimate begins when the order leaves processing, not when payment is submitted.
Can I change or cancel an order?
Contact us as soon as possible. We will try to help before fulfillment begins, but changes or cancellations are not guaranteed once processing, packing, or carrier transfer has started.
How do I track an order?
When tracking is available, it will be sent to the email address used at checkout. Tracking may take several business days to show its first carrier scan.
What if my parcel is delayed?
Review the carrier tracking first, then contact us with your order number if there is no meaningful update or the estimated delivery window has passed. Carrier, weather, customs, address, and peak-season conditions can affect timing.
What is the return window?
Eligible return requests must be submitted within 30 calendar days after delivery. Items must satisfy the conditions in our Return & Refund Policy.
How long do approved refunds take?
After a refund is approved, we normally complete our processing within 5–10 business days. Your bank or payment provider may require additional time before the credit appears.
Are Cavorexi™ products professional outdoor equipment?
No, unless a product page expressly says otherwise. Our general assortment is intended for travel, parks, picnics, road trips, weekends, and casual outdoor activities—not tactical, rescue, survival, medical, or extreme-sports use.
Where can I find dimensions and materials?
Review the specific product page before ordering. Available dimensions, weight, material, care, included components, and use guidance vary by item.
How can I contact customer care?
Email service@cavorexi.com or call +86 15679807108 during 8:00 AM – 10:00 PM Daily.
Prepared for practical journeys.
For faster assistance, include your order number and the email address used at checkout.
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