Cavorexi™ · Customer Care
Contact Us
Clear support before, during, and after your journey.
Orders are processed and dispatched within 7 business days after payment confirmation. Standard U.S. transit normally takes 10–15 business days after dispatch. Eligible return requests must be made within 30 calendar days after delivery. Approved refunds are normally processed within 5–10 business days.
How to reach us
Email service@cavorexi.com or call +86 15679807108. Customer service hours are 8:00 AM – 10:00 PM Daily. Email is recommended for order-specific questions because it creates a written service record.
Information to include
For faster assistance, include your full name, order number, checkout email address, a concise description of the issue, and clear photographs when reporting damage, defects, missing items, or an incorrect product.
Order and delivery support
We can assist with order confirmation, address questions, shipment status, tracking, delivery concerns, and return eligibility. Orders are processed and dispatched within 7 business days after payment confirmation; standard U.S. transit normally takes 10–15 business days after dispatch.
Return requests
Contact us before returning merchandise. Eligible return requests must be made within 30 calendar days after delivery. Do not send items to the business address unless customer support provides that address in written return instructions.
Privacy requests
You may contact us to request access, correction, deletion, or other applicable privacy rights. We may need reasonable information to verify your identity and protect account and order data.
Response expectations
We aim to review customer messages during posted service hours. Complex carrier, payment, privacy, or return investigations may require additional time, but we will provide available next steps as clearly as possible.
Prepared for practical journeys.
For faster assistance, include your order number and the email address used at checkout.
Contact Cavorexi™